Complaint & Investigation Cell

  • Processes the complaints received orally in writing or online via official website CRIME CONTROL & SOCIAL DEVELOPMENT ORGANISATION
  • The complaints received are  scrutinised as per Commission’s mandate and adopted procedure to handle
  • The complaints which falls within the Commission’s mandate and adopted procedure to handle complaints are registered under 19 identified categories
  • The complaints of the following nature are  summarily dismissed:-
    1. Complaints which are illegible or vague, anonymous or pseudonymous;
    2. The issue raised relates to civil dispute between the parties;
    3. The issue raised relates to service matters;
    4. Matter is sub judice before a Court/Tribunal;
    5. Complaints which are already pending before a State Commission or any other Commission
    6. Complaints only endorsed to the Commission
    7. Complaints involving no deprivation of women rights 

 Heads Under Which Complaints Are Registered

  1. Rape / Attempt to rape
  2. Acid Attack
  3. Sexual Assault
  4. Sexual harassment
  5. Stalking / Voyeurism
  6. Trafficking / prostitution of women
  7. Outraging modesty of women / Molestation 
  8. Cyber crimes against women
  9. Police Apathy against women
  10. Harassment of married women / Dowry Harassment
  11. Dowry Death
  12. Bigamy / Polygamy
  13. Protection of women against Domestic Violence
  14. Women’s right of custody of children / Divorce
  15. Right to exercise choice in marriage / Honour Crimes
  16. Right to live with dignity
  17. Sexual Harassment of women at workplace
  18. Denial of maternity benefits to women
  19. Gender discrimination including equal right to education and work
  20. Indecent representation of women
  21. Sex Selective Abortions; Female Foeticide / Amniocentesis
  22. Free legal aid for women


Processing of Complaints

To provide adequate relief to the complainant and ensure suitable redressed of her grievances. The complaints are acted upon in the following manner :

1.    Investigations by the police are expedited and monitored.

2.    Family disputes are resolved or compromised through counselling or hearing  before the CCSDO.. For serious crimes, the CCSDO constitutes an Inquiry Committee which makes spot enquiries, examines various witnesses, collects evidence and submits the report with recommendations. Such investigations help in providing immediate relief and justice to the victims of violence and atrocities. The implementation of the report is monitored by the CCSDO. There is a provision for having experts/lawyers on these committees.

3.    A few complaints are also forwarded to the respective State Commissions for Women and other forums like the National Human Rights Commission, National Commission for Scheduled Caste / Scheduled Tribe, etc., for disposal of the complaints at their end.


Analysis of Complaints:-

1.    The complaints received show the trend of crimes against women and suggests systemic changes needed for reduction in crimes.

2.    The complaints are analyzed to understand the gaps in routine functioning of government in tackling violence against women and to suggest corrective measures.


3.    The complaints are also used as case studies for sensitization programmes for the police, judiciary, prosecutors, forensic scientists, defence lawyers and other administrative functionaries.